Car Rental Solution

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IDN Car Rental Solution
In the era of “on-demand” services, customers no longer have the patience, the car rental industry must be more responsive and pro-active, to drive up their bottom line.
Why IDN Car Rental ?
Enhanced Customer Experience
Digital Payment Solutions
Remote Damage Assessment
Fleet Maintenance
Bot Support

IDN Car Rental Modules

Tailor Made

Why Go Digital ?

Why this Product ?

Features of Car Rental System

Payment Gateway Integration

Why Go Digital ?

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Enhanced Customer Experience
Customers can enjoy a frictionless experience when the car rental service is available right at their fingertips.
Increased Connectivity
Such in-car technologies would make it easier for renters to travel with an uninterrupted wireless internet connection and satellite navigation facilities.
Digital Payment Solutions
Whether the customer is extending their rental duration between journeys or raising a rental request from home, digital transactions will make the process painless. Users can make instant payments and receive immediate service or upgrades.
Reduced Formalities and Paperwork
Rental service providers can verify and retain a digital record of customer details, their ID proofs, and other documents, which can be stored on a cloud-based vault.
Remote Damage Assessment
With remote damage assessment and audit, companies and customers can adopt a data-driven approach to this process.
Fleet Maintenance
Fleet health is a critical factor that determines the profitability of a car rental company. 
Cost Optimization

Curb expenses and streamlining workflows. On the other hand, digital solutions will make business customer-friendly and plug any revenue leakages. Thus, companies will register improved profitability.

Bot Support

Don’t make your customers wait. Provide 24/7 Support, Automate up to 80% of requests

Why this Product ?

Vehicle booking management

Payment Gateway Integration

Suitable for Car rentals

Built in reports

BOT for your Business

Vehicle booking management

Payment Gateway Integration

Suitable for Car rentals

Built in reports

BOT for your Business

Broadcast important messages

Driver Tracker

Personalized emails & documents

Setup Prices & Plans

Upsell and Cross sell

Broadcast important messages

Driver Tracker

Personalized emails & documents

Setup Prices & Plans

Upsell and Cross sell

Payment Gateway Integration

Features of Car Rental system

Booking Engine
  • A booking engine where a customer can select date, car model, delivery/pickup location and the extras. The total price will be displayed based on the options chosen by the customer.
  • Need option to send standing instruction for monthly rental payment to payfort API.
  • Need payment gateway integration with payment gateway.
WEB / APP
Delivery and Collection Pricing calculation
  • Calculating delivery and collection charge based on customer location and duration of rental.
  • Based on the pickup location , dropoff location and the duration of the rental the platform will provide a price to the user
  • These prices/pricing rules will be defined in the CMS
WEB / APP
Dynamic page creation
  • The ability of the user to create an unlimited number of pages
  • The CMS will provide 3 Templates (different types of pages… different look and feel)
WEB / APP
Onsite Blog
  • On site blog creation will help to engage customers by putting informative content and it will improve SEO
  • The CMS will be ale to create a tree like structure for categories/ subcategories (unlimited)
  • The CMS will allow the user to create articles and associate articles with categories/subcategories
WEB
Upsell
  • On the booking engine, if a customer select a specific car we will show them a higher model when they can upgrade by adding a nominal value.
WEB / APP
Newsletter Subscription
  • Customers will be provided an option to subscribe to newsletters.
  • Registered customers will receive newsletters and marketing communications from SHIFT
  • Option to integrate with newsletter software like Eloqua, Mailchimp, and similar applications
WEB / APP
Exit pop-up
  • To collect data when the customer is trying to exit the webpage without taking any action
  • On every form of the platform, we will save the data the user inputs as they type
  • We will have a flag in the CMS that will show if the user submitted the form or if they gave up halfway through
  • On the website, we will show a pop up that will alert the user that they are leaving the page
WEB
Lease Calculator
  • Lease calculator facility for customers to get an estimate about the lease cost by providing model, mileage, and duration. Also, we need to show them estimated savings in car buying vs leasing. This will increase engagement.
  • The user will fill in a form with their details (name, email, phone) and the car make and model, the period and the mileage
  • The user will be provided with a price that is configured via the CMS.
  • The data inputted by the user will be stored and displayed in a section of the CMS
  • There will be no payment integrations
WEB / APP
Landing page templates
  • For tactical promotions and campaigns.
  • Contains user defined forms created via the CMS
  • The data collected by these pages will be displayed in the CMS
WEB / APP
Testimonial Generation
  • Providing access to customers for writing testimonials
  • Registered users can leave feedback, which will be approved by the admin user which will get it published in the website
WEB / APP
SOA
  • Customer will be provided access to the below SOA documents.
  • 1. Rental Agreement 2. Rental Invoice 3. Traffic Fines.
  • Also customers will option to pay the Invoices. Payment integration is required for collecting the payment
WEB / APP
Prepaid packages
  • Customer can buy prepaid packages with a validity of one year and can use the same for his bookings through the booking engine. On the customer account he can view the available balance in the package. Note that only rental charge can be deducted from these packages.
  • The admin can define packages in the CMS each package will have a price and validity
  • The user will be able to buy the packages via the website/app (dependency on the payment gateway integration)
  • ✓ The packages purchased by a user will be displayed in the user account and can be used during their checkout on cars/services/etc
  • There will be no refunds
WEB / APP
Security Deposit Tracking
  • Customers will be provided with an option to track the status of the security deposit.
  • The security deposit amounts will be defined in the CMS at a car make/model/ year level in the CMS by the shift leasing team
  • Upon a booking bing approved/ in progress based on the car selected the user will see in their account their security deposit amount and it’s status
  • Upon a booking being completed the status of the security deposit will automatically change to refunded.
WEB / APP
Service booking & Service Reminders
  • Customers will be provided with an option to book service appointments.
  • Customers will be able to fill in a form and request a service booking appointment
  • The users will be able to see all requests in the CMS
  • Alerts need to be sent to website & Mobile for user notification section
WEB / APP
Accident/Breakdown reporting
  • Real time option to report accident/breakdown with location. This request will be routed to service team with proper location co-ordinates/Images for action.
  • Also option to call & provision to upload multiple images
APP
Vehicle tracking
  • Tracking the vehicles once the agreement is open.
  • Vehicle tracking will be done only if the user approves / authorizes to track him.
  • The information will not be accurate as the tracking will be done only for the mobile but not the actual movement of car.
APP
Mileage Alert
  • Calculating the distance travelled by customer using historical GPS data. Alerting when customer exceeds the limit. Option to buy extra mileage in advance using credit card details.
  • This information depends on the data available from vehicle tracking. Hence the data may not be accurate.
APP
Nearest counter detection
  • Detecting fleet counters nearest to location automatically while booking the car.
  • For e.g., A customer from airport can locate the fleet counter which is the nearest
APP
Delivery & Pickup Scheduling and Driver Tracking
  • Customer can schedule a delivery based on the available time slots and track the driver status on the map real time.
WEB / APP
Promo code
  • Generation of Promo Code
  • Redemption of promocode
WEB / APP
Rental Extension
  • Customer will be provided with an option to do rental extensions using the web/mobile app. The process will be like.
  • For a monthly rental customer, a reminder email will be triggered 7 days before the expiry of the contract and the same will be displayed in mobile app and website. Customer will be provided to choose an option to upgrade the contract/ Request for pick up by paying the outstanding rental fee.
  • The extension will be connected to the payment gateway so that customers can pay online for the extension charges.
  • Extension alert notification will be sent to customer
WEB / APP
Automated customer satisfaction survey
  • Once an agreement is closed, customer will get a notification on mobile app/ web account where we put a survey form to measure customer experience with the service provider
WEB / APP
Used car listing and lead generation
  • An exclusive section for used cars where customer can look in to the available models
WEB / APP
Online Auction and Bidding
  • An exclusive section for Online Auction and Bidding for used car dealers
WEB / APP
Speed limit alert
  • An exclusive section for Online Auction and Bidding for used car dealers
WEB / APP
See More Features
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White labelled Solution

BOT for your Business

Make managing car rental bookings easier than ever before with a chatbot especially made for car rental companies.

Give your company a leg up with Swara chatbots. Our bots help manage bookings, sell rentals, provide invoices, answer frequently asked questions, and more. With bots handling the basic requests, your agents will be free to provide more in-depth service to customers with urgent issues.

01
General Enquiry
02
Booking Details
03
Booking facility
04
Customer related documents
Digital solutions are gaining in popularity and businesses are eager to communicate on innovative features. Time savings, improved productivity, ease of use: all companies should embrace digital for greater customer satisfaction.
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